Support
Chat
Use the chat widget located on the bottom of the screen to chat with our 24/7 support team
General
Getting Started
- How can I get a Username and Password?
- Why do you use bitcoin, ethereum and litecoin?
- How can I get cryptocurrency?
- What is Bitcoin?
- What is Betcoin?
- How can I play once I get my BTC, BCH, BSV, ETH, ETC LTC, DASH, XRP or XMR?
- What web, mobile and desktop versions do you offer?
- Betcoin.ag Terms of Service
- Betcoin.ag Privacy Policy
- How can I setup 2 Factor Authentication (2FA) on my Betcoin.ag account?
- I am not getting the email to verify my current IP address.
- Player chat and forum terms and conditions
- Why is my balance less than the amount I deposited?
- In what currency am I playing Betcoin.ag games?
- Self Blocking Request and Account Termination
- What is the conversion rate? How much is 1 BTC worth?
- How do I change / disable the default community chat state?
- How Can I Buy Bitcoin and Other Cryptocurrency?
Deposits & Withdrawals
- Why was my withdrawal canceled?
- How long do withdrawals take to be received by me?
- How can I withdraw my bitcoin, ethereum & litecoin?
- How can I deposit and play once I get my bitcoin?
- What is the conversion rate for litecoin?
- Why is my withdrawal taking so long?
- What are the minimum and maximum deposit and withdrawal amounts?
- Withdrawal Policy
- Why don't you accept Peercoin, Dogecoin, ____coin?
- Why hasn't my deposit been credited to my account?
- Pending, Confirmed & Complete Deposit Status
- Why does my deposit say UNCONFIRMED after 2 days?
- What is the minimum deposit for litecoin?
- What is the conversion rate for Ethereum Ether (ETH) and Litecoin (LTC)?
- Withdrawal Fees
- Do Not Deposit Ethereum Ether Via Internal Contract
Rewards & Promotions
Casino
Sportsbook
Rules and Regulations
- Asian Handicap Explained
- What is my betting limit?
- Legacy Sportsbook Rules and Regulations
- Legacy Sportsbook Live Sports Rules and Regulations
- Why doesn't the sportsbook load in incognito/private browser mode?
- Betcoin Sports Default Sportsbook Betting Rules and Regulations
- Cash Out Feature
- Horse Racing, Harness Racing, Greyhound Racing Rules and Regulations
Dice
